英孚教育招聘咯!诚招SC服务顾问!
作者:英孚教育
2015/8/11 16:18:57
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编 辑
你知道英孚吗?没错!我们是全球最大的英语私人培训机构!瑞典外资独资企业!!听起来是不是duang!duang!的呢?
如果你觉得自己英语口语一流,那么快加入我们!
如果你觉得自己英语不怎么样,那么也赶快加入我们!因为我们这里有最好的英语口语环境,提升口语最好的地方!
只要你觉得自己够耐心,认真细致,愿意从事客服工作,有良好的客服意识,那么就赶快投递简历吧!(学姐已经实地考察过~~~工作氛围都很nice,姐姐们都很照顾!~)
职位职能:服务顾问
职位描述:
工作职责:1)助学员Check in,check out等
2)帮助学员停课转课的安排
3)还有学校内教学设备的维护
4)帮助老师进行教学材料的准备。
任职要求:1. 有教育、服务、留学行业工作经验者优先;
2. 本科及以上学历,英语能力较高;
3. 认真细致,愿意从事客服工作,有良好的客服意识;
4. 具有良好的语言表达和概括能力,善于与人沟通;
5. 责任心强,有耐心,积极,热情;
6. 踏实稳重、事业心责任心强、有较好的亲和力;
7. 具有协调能力和冲突解决的应变能力;
8. 思维敏捷,具有团队协作精神。
9. 工作认真严谨、对工作要有责任心、积极性高;
10. 具有较强的人际沟通协调能力。
11. 身体健康,注重仪表整洁,待人有礼。
12 薪资面议
工作地点: HLL:黄龙路5号恒励大厦2楼
HBC:延安路258号湖滨银泰二期B区3楼
CXC:丰潭路380号城西银泰城C座3层
WLC:环城北路208号坤和中心9楼
BJC:江南大道228号星光国际广场1号楼4楼
XXC:余杭区五常大道1号4楼
我们诚挚邀请优秀的各大高校的应届毕业生积极投递简历,简历可投递到:Jasmine.Xu@EF.com ;英孚教育欢迎您的加入!
Service Consultant
EF English Centers
Synopsis:
As a Service Consultant at English Centers, you will communicate with EF student on a daily base. Answer inquiries, solve problems, deal with complaints and reach students’ satisfaction of their study experience.
The role:
The Student Service Coordinator plays a key role in EF schools. You are a problem solver for our current students. You work closely with both Marketing, Sales and central IT team, to make sure that we deliver the best service to our students.
You will:
Coordinate with Central SSC and other concerned departments for all students' issues
Make monthly phone coaching call to all students and edit in system
Handle normal technical issues and defects in center and help to communicate with relevant departments on serious issues (Central SSC or IT)
Reception and greeting customers, and work with course consultant to handle direct leads in a professional and efficient way
Center equipment maintenance, center display and center stock checking and monitoring
You have/are:
Bachelors degree in related field or equivalent
Knowledge of customer service principles and practices
Excellent interpersonal communication skills
Self-motivated; detail oriented; flexible; able to work under pressure
Knowledge of relevant computer applications
Fluent English communication skill
EF Professional English is a leading company in the fast growing and promising ESL market of adult people. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for adults and skillful of doing their jobs.
EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.
关于英孚:
EF英孚教育创立于1965年,以“打破人与人之间所有语言,文化和地域上的界限”为目标,自创立之日起一直走在英语教育的前端。如今,EF英孚教育已跃居为全球最大的私人教育机构,在全球50多个国家设立了400多所培训中心,学员近1,500万。在中国,英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了成人英语、少儿英语、企业培训、海外游学、出国留学等等,涵盖了市场的各个层面。
ef英孚教育被正式指定为2010年亚运会语言培训服务供应商和2014年巴西世界杯足球赛语言培训服务供应商。
英孚教育评为“第一工作场所”(2010-2012中国经营报《职场》杂志。
2007年3月,EF 英孚教育被正式指定为北京2008年奥运会语言培训服务供应商。